Thank you to all who registered with YORSwitch. An online reverse auction will be held on Tuesday 15 February 2022 and Personal Offers will be sent out by email or post from Monday 28 February 2022.
If you have not received your offer by Monday 21 March 2022 please contact us on (01482) 393939.
About your personal offer
When you receive your personal offer, it will tell you who the winning supplier is and their rates for your annual energy consumption. The offer letter or email you receive will also show your current annual usage which you told us when registering for the scheme so that you are able to compare how much money you would save by switching.
Please note: consider the offer carefully and check with your current provider if you will have to pay a penalty charge for terminating your contract. (You can usually switch 42-49 days before the end of a fixed-term contract without incurring a penalty).
You have until Tuesday 29 March 2022 to accept your offer. If you have any questions about your offer or would like to discuss your options, please telephone the customer service centre on (01482) 393939.
If you decide to switch, simply complete the form attached to the offer letter/email and either post back in the pre-paid envelope or email back. We will then take care of the switching process for you and you will receive a welcome pack from your new supplier in due course.
If you decide not to switch, you do not need to do anything.
If you would like extra support with understanding your offer letter, you can call the customer service centre on (01482) 393939.