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Find out ways to pay your invoice/bill

Information on ways to pay your invoice/bill, and find out what the balance is on your invoice/bill.

How can I set up a Direct Debit?

The safest and most secure way to pay your invoice is by Direct Debit.  

Not all bank and building society accounts can be used for Direct Debits. Check with your bank or building society if you are not sure.

The council offers a variety of payment dates to make paying your council tax bill easier. You can choose to pay on the 5th or 25th of the month.

To set up a Direct Debit you need to complete the Direct Debit form, and this can be downloaded below.

Return the completed form to corporate.billing@eastriding.gov.uk.

Set up your Direct Debit form (pdf 93kb)

How do I update my Direct Debit as I have changed my bank account?

If you have changed bank accounts, you can use this for change your Direct Debit. Remember to cancel your old Direct Debit.

Please note: you need to allow 14 days for collection of your first payment, if there is a cross over between payments, you may need to make an online payment for any missed instalments.

Set up your Direct Debit form (pdf 93kb)

Can I pay my invoice online?

You can make a secure payment online at any time:

Pay your invoice online (external council website)

You can also pay using Internet banking and standing order.

If you use Internet banking or want to set up a standing order, our account details are: 

  • Sort code: 60-02-23
  • Account number: 99105837

You must include your invoice number as your reference. This is shown at the top of your invoice. If you do not have your bill, you can request a copy of your bill by emailing corporate.billing@eastriding.gov.uk.

Can I pay by telephone?

You can pay over the phone using our 24-hour automated payment line on 0300 3301515 and pay by:

  • debit card - Visa Debit, Maestro, Solo, Visa Electron or Delta

  • credit card - Visa or Mastercard.

Can I pay at a PayPoint outlet?

If you are paying in cash you can pay your invoice free of charge at any outlet displaying the PayPoint logo/sign.


PayPoint logo
PayPoint sign


You just need to take your barcoded invoice with you. If you do not have your invoice, you can request a copy of your invoice by emailing corporate.billing@eastriding.gov.uk.

PayPoint outlets are normally found in places such as shops and garages and are recognised by a logo clearly displayed on the front of the premises.

Find your nearest PayPoint outlet on PayPoint (external website) 

You should allow four working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.

Are they are any other ways I can pay my invoice?

The details below tell you other ways to pay, the safest way to pay your invoice is by direct Debit.

Post Office

You can pay free of charge at any post office with your barcoded invoice. Payment can be made by cash, cheque or debit card. If you do not have your invoice, you can request a copy of your bill by emailing  corporate.billing@eastriding.gov.uk.

You should allow four working days for the payment to reach your account and remember to keep your receipt as proof that you have paid.  

Find your nearest Post Office (external website)

Customer Service Centres

You can pay at any of our  Customer service centres, please check before you arrive for opening days and opening times as each centre differs.

Payments can be made by: 

  • debit card
  • credit card 
  • cash
  • cheque or postal order (made payable to 'East Riding of Yorkshire Council').

Please note: we will not accept any responsibility for cash deposited in any of our office letterboxes.

The following customer services centres also have self-service terminals you can use to pay your council tax:

Haltemprice Leisure Centre (external council website)

Hessle Centre (external council website)

Withernsea Centre (external council website)

East Riding Petuaria Centre, Brough (external council website)

East Riding Wicstun Centre, Market Weighton (external council website)

East Riding Pocela Centre, Pocklington (external council website)

Payment can be made by cash, credit card or debit card. You will need your invoice number, which is shown on your invoice.

Post

Payments by post should be sent to: 

East Riding of Yorkshire Council
PO Box 83
Beverley
East Riding of Yorkshire
HU17 9YR.

Cheques should be made payable to 'East Riding of Yorkshire Council'. Please write your name, address and invoice number on the reverse of the cheque.

Please note: we cannot accept post-dated cheques.  

 

Cash payments should be sent by registered post. We will not accept any responsibility for cash sent by standard post. 

Can I check the outstanding balance for my invoice online?

Unfortunately we cannot provide an online balance facility at the moment.

Please contact us and we will contact you with the information you require.

Alternatively please telephone (01482) 394862.

Can I pay by instalments?

We can consider making a payment plan by instalments. Please contact us and include details of your proposed payments plan.

Alternatively, you can contact us by phone on (01482) 394862.

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